For a long time, I used to be a trusted vendor on Cardmarket, one among Europe’s most popular platforms for buying and selling cards. I taken care of a great popularity — more than 400 positive testimonials, zero disputes, and dependable, professional assistance. But a single unjustified dispute, managed by Cardmarket employees members Silvia Parravano and Christian Tobehn, adjusted all the things. in the following paragraphs, I will share my particular expertise, demonstrate the structural flaws in Cardmarket's dispute approach, and concern a stark warning to other sellers.

A clear report Built Over decades

A tested vendor With 100% beneficial responses

prior to the incident, I was particularly the type of vendor each individual marketplace values. I shown buying and selling playing cards accurately, explained ailments transparently, and delivered instantly. I hardly ever obtained an individual complaint — only praise.

the necessity of believe in on Cardmarket

track record is every little thing for sellers on Cardmarket. One oversight — even one that isn’t your fault — can hurt many years of hard work. That’s what would make my Tale so alarming for Other folks operating around the System.

The Dispute That Shattered My Standing

customer Ordered the Wrong Card, Then Blamed Me

The trouble begun every time a buyer ordered a card mentioned specifically by identify, established, and problem. Upon receiving it, they falsely claimed I'd sent the “Improper Model” — Irrespective of very clear listing proof demonstrating I hadn’t.

Proof overlooked by aid

I submitted screenshots on the listing, card Edition, and problem to prove my precision. But Cardmarket aid, specially Silvia Parravano, ignored the details. as an alternative to examining the listing or requesting clarification, she promptly sided with the customer.

Silvia Parravano’s Mishandling with the Dispute

No good Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the customer. She simply blocked my account. No Listening to. No second viewpoint. No attraction.

No Warning, No interaction

What designed this worse was the suddenness in the action. I had been locked out of my account overnight. My appeals — requesting an assessment or escalation — ended up achieved with automatic responses or silence. Silvia Parravano exercised complete authority without accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing a similar sample

In abide by-ups, my case was also viewed by Christian Tobehn, A further member of Cardmarket's assist staff. regrettably, in lieu of examining the information objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automatic deflections and also a permanent ban.

A sample of Seller Disregard

Are genuine Sellers Being Silenced?

soon after this working experience, I started researching on the net discussion boards and Group threads. I quickly uncovered I wasn’t by itself. Dozens of long-time sellers claimed identical experiences — several involving Silvia Parravano.

a typical theme? potential buyers often get, even if Completely wrong — and sellers are still left voiceless.

How This Hurts your complete Marketplace

though platforms should shield buyers, disregarding evidence from trustworthy sellers contributes to a broken ecosystem. When rely on is one particular-sided, lousy actors make the most, understanding they’ll be shielded by biased aid brokers.

The Problem: No Oversight, No charm

insufficient Transparency in Cardmarket’s technique

one of the most alarming difficulty will be the absence of an appeals procedure. Once team like Silvia or Christian make a call, it’s last. There’s no 2nd assessment, no accountability, and no way to revive usage of your account — Regardless how powerful your evidence is.

Risk of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Wrong claim — or shed my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

economical and psychological implications

enterprise decline right away

I invested many years in developing my seller profile. All that hard work was wiped out quickly, in conjunction with likely upcoming money. My seller dashboard, buy heritage, and loyal client base — all absent.

Emotional Toll with a Trusted Seller

This wasn’t just a business strike. It was demoralizing. To be dealt with similar to a fraud soon after yrs of integrity was emotionally devastating. I followed each individual rule, and continue to acquired punished.

What Cardmarket will have to Do to Regain rely on

Platform Reforms Are Urgently wanted

If Cardmarket would like to keep high quality sellers and prevent future abuse, it ought to:

• ✅ Introduce a clear appeal method for blocked accounts

• ✅ involve disputes to generally be reviewed by at the very least two unbiased assist brokers

• ✅ Train personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ defend sellers who post very clear, factual evidence

• ✅ Establish accountability metrics for workers decisions

without having these changes, sincere sellers will keep on for being collateral injury inside a procedure that blindly favors customers.

closing views: Be Wary, Stay Documented

if you are presently advertising on Cardmarket, don’t believe your ideal file will protect you. You're constantly just one purchaser complaint — even a Untrue a single — clear of remaining silenced.

Protect oneself by:

• having screenshots of each listing

• Archiving interaction with buyers

• Backing up your account knowledge often

• planning for disputes — Even when you do practically nothing wrong

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to any one working with Cardmarket. I believed within the System. I played by The foundations. And that i still bought taken out without lead to.

If Cardmarket carries on to disregard seller rights, extra trustworthy distributors will stroll absent. And when that happens, the platform won’t just drop sellers — it’ll get rid of its believability.

Has something identical occurred to you personally? Share your practical experience and assist elevate consciousness. Sellers have click here earned greater.